Everything you need to know about the product and billing.
After your order has been shipped, depending on the delivery option you chose during checkout, we will send you an email containing a tracking link. This link will allow you to monitor the status of your order. If you wish to receive notifications regarding any significant updates regarding your order, please ensure that you have opted in for notifications.
If you’ve had a change of heart or entered the wrong address during checkout, don’t fret – it happens to the best of us. As long as your order hasn’t been processed or shipped yet, you have the opportunity to make changes.
To get started, locate your order. If you made the purchase while logged into your account, simply log in again and navigate to ‘Your Account’ from the dropdown menu under your username. Once there, click on ‘Orders’ on the left-hand side and find the specific order you wish to update from your Order History.
We understand that canceling an order is never ideal, but sometimes unforeseen circumstances arise where cancellation is the most practical solution to save you time and money. If your order is canceled, rest assured that you will not incur any charges. For further details on authorization holds, please refer to our additional information.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
No. You will have to place the order online.
You can receive it at a private address (home, work or a drop point), but never a post office box.
To change your login information you have to first log in to your account. In the section “Login details” you can change the password and email address linked to your user account.
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department
You have to first log in to your account, then in the “Address book” section you can add new addresses or change or delete existing ones.
You can also modify the address in the “Shipping” step of the purchase process, but the changes you make there will not be saved for future purchases.
The deadline for all returns is 3 calendar days from the delivery date.
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
FLAT Shipping 179 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Your card may have been declined for one of the following reasons:
- The card may be expired: check that your card is not past its expiry date.
- You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
Payment Options:
- Cash on delivery.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card’s issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.
Yes, the articles from past season are available on our website. For any specific product information you can contact our customer service department.