Refund and Returns Policy
EXCHANGES:
CAN I EXCHANGE MY ITEMS?
All products purchased from outfitters can be exchange them at our physical stores except the factory outlets, within 14 days of purchase only if
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 3 days of delivery by writing to contact@ajwa-elaf.com in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contact@ajwa-elaf.com, within 14 days of purchase before any claims can be processed.
- There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- Fragrances and accessories can only be exchanged if delivered damaged.
CAN I EXCHANGE MY ITEMS AT ANY OUTFITTERS STORE?
Yes, as long as the store has the section the garment comes from (Men / Women or Juniors) except for factory outlets.
RETURNS:
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
Exception And Special Conditions:
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
- Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- Accessories: must be returned with the original packaging intact.
- Fragrances: must be returned in the original, sealed packaging.
- Customizing is only available at the Flagship store.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via Coupon or refund in your account.